Every Genmega ATM error code we could find, 670 codes, from Genmega’s official manuals. Type your code below, or tap a character to jump. Each code shows what it means in plain English, the manual’s wording, and who usually fixes it.
Genmega codes have 5 characters, like
20002 (low cash) or F0001 (bill count not entered). Codes starting with D are often the phone line, the internet, or the customer’s bank, not your machine. Have a Hyosung instead? See our Hyosung ATM error codes.Fix it yourselfTry yourself, then a techCall a technicianCheck connectionCall your processorBank said noNothing to fix
| Code | What it means | Who fixes it |
|---|---|---|
| 0 codes: Normal (1) | ||
| 00000 | Everything is working normally.Normal | Nothing to fix |
| 2 codes: Everyday alerts: cash, cassette, door, paper (21) | ||
| 20001 | The cash cassette is not in place.No cassette detected | Fix it yourselfRestart · Check settings |
| 20002 | The machine is low on cash.Low Cash Level | Fix it yourselfReload · Restart |
| 20003 | The reject bin is full.Reject Bin Full | Fix it yourselfClear jam · Close / reseat |
| 20004 | The vault door is open, or the door switch is not pressed.Vault Door Open | Fix it yourselfClose / reseat |
| 20005 | The dispenser settings do not match the dispenser installed.CDU type mismatch | Fix it yourselfCheck settings |
| 20010 | Receipt paper is jammed.Receipt Paper Jam | Fix it yourselfClear jam · Check settings |
| 20012 | The receipt printer’s lever is open.Receipt Printer Feed Lever Open | Fix it yourselfClear jam · Restart |
| 20013 | Out of receipt paper.Receipt Paper Empty | Fix it yourselfReload · Clear jam |
| 20014 | The receipt print head is too hot or not working.Thermal print head overheated | Try yourself, then a techClear jam · Restart |
| 20016 | A bill is stuck in the cash dispenser.Note detected in outlet of CDU | Try yourself, then a techClear jam |
| 20020 | Everyday status alert from the machine.No available cassette | Fix it yourselfClear jam |
| 20215 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 21315 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 21A15 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 21B15 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 24A15 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 24B15 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 24B16 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 24B17 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 24B18 | A bill is stuck in the cash dispenser.CDU detects blocked sensor prior to dispense | Try yourself, then a techClear jam |
| 2XX15 | A bill is stuck in the cash dispenser.Cash Dispenser detects bills prior to dispensing. | Try yourself, then a tech |
| 9 codes: Card reader (1) | ||
| 90001 | The card could not be read. Usually a damaged card; sometimes a dirty reader.Card swipe error | Try yourself, then a techClean sensor · Check cable |
| A codes: Receipt printer (20) | ||
| A0008 | The receipt cutter is not working.Receipt paper cutter error | Try yourself, then a techClear jam |
| A0101 | The receipt printer’s lever or cover is open.Receipt Printer Feed Lever Open | Fix it yourselfClose / reseat |
| A0102 | The print head is too hot or not working.Thermal print head overheated | Try yourself, then a tech |
| A0103 | Receipt paper is jammed.Receipt Paper Jam | Fix it yourselfReload |
| A0104 | Receipt printer problem.Paper load error | Try yourself, then a techReload |
| A0105 | The receipt paper is not loaded correctly, or the paper sensor is blocked.Paper check error | Fix it yourselfClear jam |
| A0108 | The receipt cutter is not working.Cutter S/W check error | Try yourself, then a techClear jam |
| A0801 | The receipt printer’s lever or cover is open.Receipt printer feed lever open | Fix it yourself |
| A0802 | The print head is too hot or not working.Thermal print head overheated | Try yourself, then a tech |
| A0803 | Receipt paper is jammed.Receipt paper jam | Fix it yourselfClear jam |
| A0804 | The receipt paper is not loaded correctly, or the paper sensor is blocked.Paper setting error | Fix it yourselfReload |
| A0805 | The receipt paper is not loaded correctly, or the paper sensor is blocked.Paper check error | Fix it yourselfReload |
| A0808 | The receipt cutter is not working.Cutter S/W check error | Try yourself, then a techClear jam |
| ADN01 | The receipt printer is not responding to the ATM.No response from printer in 30 sec. after send command | Try yourself, then a techCheck cable |
| ADN04 | The receipt printer is not responding to the ATM.Printer connection error | Try yourself, then a techClean sensor · Check cable |
| ADN0F | The receipt printer is not responding to the ATM.No response from printer in 30 sec. after send command | Try yourself, then a techReload · Clear jam |
| ADN11 | The receipt printer is not responding to the ATM.No response from printer after 3 retries | Try yourself, then a techCheck cable |
| ADN12 | The receipt printer is not responding to the ATM.No response from printer (ENQ-ACK after 5 retry of ENQ) | Try yourself, then a techCheck cable |
| ADN13 | The receipt printer is not responding to the ATM.No response from printer | Try yourself, then a techCheck cable |
| ADNXX | The receipt printer is not responding to the ATM.Printer connection error. | Try yourself, then a tech |
| C codes: Cash dispenser (131) | ||
| C0000 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| C0001 | The dispenser is not communicating with the ATM’s main board.The dispense amount too high Error reported from LibertyX Server | Try yourself, then a tech |
| C0002 | The dispenser is not communicating with the ATM’s main board.The dispense amount cannot be reached with bills on hand Error reported from LibertyX Server | Try yourself, then a tech |
| C000F | The dispenser’s bill count does not add up. Check the cash and the journal.Note count mismatch | Try yourself, then a tech |
| C0010 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.No notes before presenting or sensor(PCAM) error | Try yourself, then a tech |
| C0011 | Bills are jammed in the cash dispenser.EJAM Sensor blocked while dispensing | Try yourself, then a techClear jam · Clean sensor |
| C0012 | Too many bills were rejected (often worn, torn or stuck-together bills).Reject Gate timing sensor blocked – TCDU | Try yourself, then a techClear jam · Clean sensor |
| C0013 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.EJR / L_RJT Sensor blocked | Try yourself, then a techClean sensor |
| C0014 | A moving part inside the dispenser (presenter or stacker) is not working.Base of Stacker close failure | Call a technicianClear jam · Clean sensor |
| C0015 | A moving part inside the dispenser (presenter or stacker) is not working.Base of Stacker Open failure | Call a technician |
| C0016 | A moving part inside the dispenser (presenter or stacker) is not working.Jamming at Stacker during presenting | Call a technicianClear jam |
| C0017 | A moving part inside the dispenser (presenter or stacker) is not working.Jamming at Stacker during presenting | Call a technicianClear jam |
| C0018 | Bills are jammed in the cash dispenser.Jamming at Exit during presenting | Try yourself, then a techClear jam |
| C0019 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Exit sensor failure(PEXT) | Try yourself, then a tech |
| C001C | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| C0020 | The customer did not take the cash in time. Check the journal and balance the cash.Withdrawal time out | Fix it yourself |
| C0021 | The dispenser thinks two bills stuck together.Double detect sensor is not cleared. | Try yourself, then a techClear jam · Clean sensor |
| C0022 | A cash cassette is not inserted or not detected.1st cassette inlet sensor not cleared. | Fix it yourselfClear jam · Clean sensor |
| C0023 | A cash cassette is not inserted or not detected.Cassette exit sensor (L+R) not cleared. | Fix it yourselfClear jam · Clean sensor |
| C0024 | A moving part inside the dispenser (presenter or stacker) is not working.Presenter is not normal position | Call a technician |
| C0025 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.No notes at Exit before retracting | Try yourself, then a tech |
| C0026 | Bills are jammed in the cash dispenser.Jamming at Exit during retracting | Try yourself, then a techClear jam |
| C0027 | Bills are jammed in the cash dispenser.Jamming at Exit during retracting | Try yourself, then a techClear jam |
| C0028 | The dispenser’s bill count does not add up. Check the cash and the journal.DESCRIPTION ERROR Operator Manual Count sensors not cleared | Try yourself, then a techClear jam · Clean sensor |
| C0029 | A moving part inside the dispenser (presenter or stacker) is not working.Jamming at Stacker during retracting | Call a technicianClear jam |
| C0030 | A moving part inside the dispenser (motor, gate or belt) is not working.Main Motor Failure | Call a technicianClean sensor · Restart |
| C0031 | A moving part inside the dispenser (motor, gate or belt) is not working.Sub Main motor failure at ///RCDU | Call a technicianRestart |
| C0032 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Inlet(SKLB/SKRB) sensor failure at the second cassette | Try yourself, then a tech |
| C0033 | A moving part inside the dispenser (motor, gate or belt) is not working.CDU Encoder error | Call a technician |
| C0034 | A moving part inside the dispenser (presenter or stacker) is not working.Jamming at Stacker during retracting | Call a technicianClear jam |
| C0035 | Bills are jammed in the cash dispenser.Jamming at Reject during retracting at | Try yourself, then a techClear jam |
| C0036 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Outlet Sensor blocked while initializing | Try yourself, then a techClear jam · Clean sensor |
| C0037 | The dispenser thinks two bills stuck together.Double-Detect Sensor Error | Try yourself, then a techCheck cable |
| C0039 | Too many bills were rejected (often worn, torn or stuck-together bills).Reject Diverter failure or Solenoid failure | Try yourself, then a tech |
| C003A | The dispenser’s bill count does not add up. Check the cash and the journal.More than 4 notes requested in test mode | Try yourself, then a techReload |
| C003B | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Inlet(SKLB/SKRB) sensor blocked at CST#2 | Try yourself, then a techClean sensor |
| C003C | The dispenser could not pull a bill from the cassette (worn bills, or the cassette is not seated).FEED sensor blocked at the second CST CPCDU | Try yourself, then a techClean sensor |
| C003E | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.RJT Sensor detects a note before dispensing or after initializing. | Try yourself, then a techClean sensor |
| C0040 | A cassette was pulled out while the machine was dispensing.Cassette removed during dispense | Fix it yourselfRestart |
| C0041 | The dispenser’s bill count does not add up. Check the cash and the journal.More than 5 re-dispense after last note dispense | Try yourself, then a techClean sensor |
| C0042 | A moving part inside the dispenser (presenter or stacker) is not working.Jamming at Stacker when initializing | Call a technicianClear jam · Clean sensor |
| C0043 | Too many bills were rejected (often worn, torn or stuck-together bills).Number of rejected notes exceeded 20 notes | Try yourself, then a techClean sensor |
| C0044 | Too many bills were rejected (often worn, torn or stuck-together bills).10 notes rejected consecutively | Try yourself, then a techClean sensor |
| C0045 | The dispenser’s bill count does not add up. Check the cash and the journal.Note miscount detected | Try yourself, then a techClean sensor |
| C0046 | Bills are jammed in the cash dispenser.Jamming at Exit when initializing | Try yourself, then a techClear jam · Restart |
| C0047 | The dispenser could not pull a bill from the cassette (worn bills, or the cassette is not seated).1’st cassette misfeed error | Try yourself, then a techClear jam · Clean sensor |
| C0048 | Bills are jammed in the cash dispenser.Jamming at Reject when initializing at | Try yourself, then a techClear jam · Clean sensor |
| C0049 | Cash dispenser problem.Dispense request of "0" notes | Try yourself, then a techCheck cable |
| C004A | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Dispense sensor timeout | Try yourself, then a techClear jam · Clean sensor |
| C004B | A moving part inside the dispenser (motor, gate or belt) is not working.Shutter failure to open during presenting | Call a technicianClean sensor |
| C004C | The dispenser’s bill count does not add up. Check the cash and the journal.Miscount of notes between sensors | Try yourself, then a techClean sensor |
| C004D | A cash cassette is not inserted or not detected.1’st cassette not detected | Fix it yourselfRestart |
| C004E | A cash cassette is not inserted or not detected.2nd cassette not detected | Fix it yourselfClean sensor |
| C004F | The dispenser’s bill count does not add up. Check the cash and the journal.More than 65 seconds passed during dispense | Try yourself, then a techClean sensor |
| C0050 | Power was lost while the machine was dispensing cash. Check the journal before reloading.Power failure during dispense | Try yourself, then a techClear jam |
| C0051 | The dispenser’s bill count does not add up. Check the cash and the journal.Dispensing of more than 150 notes requested | Try yourself, then a techClean sensor |
| C0052 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.1’st cassette exit sensor blocked after dispensing | Try yourself, then a techClear jam · Clean sensor |
| C0053 | The dispenser thinks two bills stuck together.Abnormal amount of double- detect failures during dispense | Try yourself, then a tech |
| C0054 | The dispenser’s bill count does not add up. Check the cash and the journal.Count sensor blocked during dispensing | Try yourself, then a tech |
| C0055 | A bill was the wrong size or went in crooked.Long note detected at exit sensor during dispense | Try yourself, then a techClear jam · Clean sensor |
| C0056 | Power was lost while the machine was dispensing cash. Check the journal before reloading.Reject gate not in the fully-open-to-exit position when solenoid is powered on | Try yourself, then a techClear jam |
| C0057 | Too many bills were rejected (often worn, torn or stuck-together bills).Reject diverter failure or Sol failure to reject | Try yourself, then a tech |
| C0058 | Too many bills were rejected (often worn, torn or stuck-together bills).Note count mismatch – Reject / Count Sensors | Try yourself, then a tech |
| C0059 | Bills are jammed in the cash dispenser.Note jam occurred while initializing | Try yourself, then a techClear jam |
| C005A | This code is listed without a description in the manuals we checked. | Call a technician |
| C005B | The dispenser could not pull a bill from the cassette (worn bills, or the cassette is not seated).2’nd cassette misfeed error | Try yourself, then a techClear jam · Clean sensor |
| C005D | The dispenser thinks two bills stuck together.Double detect constantly | Try yourself, then a techClean sensor |
| C005E | The dispenser is not communicating with the ATM’s main board.Dispense command size check error | Try yourself, then a techCheck cable · Restart |
| C005F | The dispenser is not communicating with the ATM’s main board.Dispense command error | Try yourself, then a techClean sensor · Check cable |
| C0060 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.3’rd cassette exit sensor blocked after dispensing | Try yourself, then a tech |
| C0062 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.3’rd cassette exit sensor blocked | Try yourself, then a tech |
| C006A | The dispenser is not communicating with the ATM’s main board.Note from 2’nd CST not arriving at double timing sensor | Try yourself, then a techClear jam |
| C006B | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.CST#3 exit sensor blocked before dispensing | Try yourself, then a tech |
| C006D | Too many bills were rejected (often worn, torn or stuck-together bills).Reject CST not detected CPCDU | Try yourself, then a tech |
| C0070 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.4’th cassette exit sensor blocked after dispensing | Try yourself, then a tech |
| C0072 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.4’th cassette exit sensor blocked | Try yourself, then a tech |
| C007A | The dispenser is not communicating with the ATM’s main board.Note from 4’th CST not arriving at double timing sensor | Try yourself, then a techClear jam |
| C007B | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor block during initialize | Try yourself, then a tech |
| C007C | The dispenser could not pull a bill from the cassette (worn bills, or the cassette is not seated).4’th cassette misfeed error | Try yourself, then a techClear jam · Clean sensor |
| C007D | A cash cassette is not inserted or not detected.4’th cassette not detected | Fix it yourself |
| C0080 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.2’nd cassette exit sensor blocked after dispensing | Try yourself, then a tech |
| C0081 | The dispenser thinks two bills stuck together.Double detect timing sensor blocked during dispensing | Try yourself, then a techClean sensor |
| C0082 | The dispenser is not communicating with the ATM’s main board.Note from cassette not arriving at double timing sensor | Try yourself, then a techClear jam · Clean sensor |
| C0083 | Too many bills were rejected (often worn, torn or stuck-together bills).Reject gate timing sensor (L) blocked during dispensing | Try yourself, then a techClean sensor · Restart |
| C0084 | Too many bills were rejected (often worn, torn or stuck-together bills).Reject gate timing sensor (R) blocked during dispensing | Try yourself, then a techClear jam · Clean sensor |
| C0085 | The dispenser could not pull a bill from the cassette (worn bills, or the cassette is not seated).Note Feed timeout (Double timing sensor) | Try yourself, then a techClear jam |
| C0086 | The dispenser’s bill count does not add up. Check the cash and the journal.Note not arriving at count sensor during dispensing | Try yourself, then a techClear jam · Clean sensor |
| C0089 | Dispenser security or setup problem (keys, sync or DIP switch).CDU Security error (key clear status) | Call a technicianRestart |
| C008A | Dispenser security or setup problem (keys, sync or DIP switch).CDU Sync error (key mismatch) | Call a technician |
| C008B | Dispenser security or setup problem (keys, sync or DIP switch).CDU security error | Call a technician |
| C008C | Dispenser security or setup problem (keys, sync or DIP switch).CDU security error at dispensing | Call a technician |
| C008D | Dispenser security or setup problem (keys, sync or DIP switch).Invalid CDU DIP switch | Call a technician |
| C008E | Dispenser security or setup problem (keys, sync or DIP switch).Invalid CDU DIP switch | Call a technician |
| C008F | Dispenser security or setup problem (keys, sync or DIP switch).CDU Sync error (key saved) | Call a technician |
| C0090 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error | Try yourself, then a tech |
| C0091 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error | Try yourself, then a tech |
| C0092 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error | Try yourself, then a tech |
| C0093 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error | Try yourself, then a tech |
| C0094 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error | Try yourself, then a tech |
| C0095 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error | Try yourself, then a tech |
| C0096 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error | Try yourself, then a tech |
| C0097 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor check error rd | Try yourself, then a tech |
| C009A | The dispenser is not communicating with the ATM’s main board.Note from 3’rd CST not arriving at double timing sensor | Try yourself, then a techClear jam |
| C009D | A cash cassette is not inserted or not detected.3’rd cassette not detected | Fix it yourself |
| C009F | The dispenser could not pull a bill from the cassette (worn bills, or the cassette is not seated).3’rd cassette misfeed error | Try yourself, then a techClear jam · Clean sensor |
| C00A0 | The dispenser is not communicating with the ATM’s main board.Communication failure with shutter(Sending) | Try yourself, then a techCheck cable |
| C00A1 | The dispenser is not communicating with the ATM’s main board.Communication failure with shutter (Sending) | Try yourself, then a techCheck cable |
| C00A2 | The dispenser is not communicating with the ATM’s main board.Communication failure with shutter(Receiving) | Try yourself, then a techCheck cable |
| C00A3 | The dispenser is not communicating with the ATM’s main board.Communication failure with shutter(Receiving) | Try yourself, then a techCheck cable |
| C00B3 | A moving part inside the dispenser (motor, gate or belt) is not working.Shutter close failure | Call a technician |
| C00B4 | A moving part inside the dispenser (motor, gate or belt) is not working.Shutter open failure EMV Card was left in ATM after | Call a technician |
| C00B5 | A moving part inside the dispenser (motor, gate or belt) is not working.Shutter open failure(between open and close sensor) | Call a technician |
| C00C7 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.CS12 Sensor blocked | Try yourself, then a techClear jam |
| C00C8 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.CS14 Sensor blocked | Try yourself, then a techClear jam |
| C00C9 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.CS12 & CS14 Sensors blocked | Try yourself, then a techClear jam |
| C00D0 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor block while dispensing | Try yourself, then a techClear jam |
| C00D1 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.Sensor blocked while dispensing | Try yourself, then a techClear jam |
| C00E0 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.NS2A, NS2B dark | Try yourself, then a tech |
| C00E1 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.NS4 dark | Try yourself, then a techClean sensor |
| C00F0 | A sensor sees a bill where there should not be one. Often a stuck bill or a dusty sensor.CST#6 exit sensor blocked after dispensing CPCDU | Try yourself, then a techClean sensor |
| CDN00 | The dispenser is not communicating with the ATM’s main board.CDU No Response during idle time | Try yourself, then a techCheck cable · Restart |
| CDN01new CDN0100 | The dispenser is not communicating with the ATM’s main board.CDU did not respond to command | Try yourself, then a techCheck cable · Restart |
| CDN0100old CDN01 | The dispenser is not communicating with the ATM’s main board.Dispenser Is Not Responding | Try yourself, then a tech |
| CDN04 | The dispenser is not communicating with the ATM’s main board.CDU Connection Failure | Try yourself, then a techClean sensor · Check cable |
| CDN05 | The dispenser is not communicating with the ATM’s main board.CDU connection failure | Try yourself, then a techClean sensor · Check cable |
| CDN06 | Dispenser security or setup problem (keys, sync or DIP switch).Invalid CDU DIP switch | Call a technician |
| CDN07 | Dispenser security or setup problem (keys, sync or DIP switch).CDU Sync error (No Key) | Call a technician |
| CDN0F | The dispenser is not communicating with the ATM’s main board.CDU did not respond to command | Try yourself, then a techClean sensor · Check cable |
| CDN11 | The dispenser is not communicating with the ATM’s main board.No response from CDU following 3 retries | Try yourself, then a techCheck cable · Restart |
| CDN12 | The dispenser is not communicating with the ATM’s main board.No Response (ENQ-ACK) after 5 retry of ENQ | Try yourself, then a techCheck cable · Restart |
| CDN13 | The dispenser is not communicating with the ATM’s main board.No Response after 5 attempts (STX-BCC timeout) | Try yourself, then a techClean sensor · Check cable |
| D codes: Connection and bank responses (402) | ||
| D0001 | The modem (phone-line connection) is not working.Modem initialization error | Check connectionCheck line / internet · Check settings |
| D0002 | A transaction had to be reversed (cancelled) with the processor.Reversal transaction failure | Call your processorCall processor |
| D0005 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technicianCall processor |
| D0011 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Format error in the message. | Call your processorCall processor |
| D0012 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Invalid transaction | Call your processorCheck settings · Call processor |
| D0013 | The amount requested is not allowed (for example, not a multiple of the bills loaded).Invalid amount | Bank said no |
| D0014 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Invalid card number | Bank said no |
| D0015 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Transaction not accepted | Bank said no |
| D0019 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Reenter the entire transaction | Bank said no |
| D0020 | A message from the processor or the customer’s bank.Surcharge screen was not displayed | Call your processorCheck settings · Call processor |
| D0024 | The customer reached their bank’s withdrawal limit.Exceeds withdrawal limit | Bank said no |
| D0030 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Invalid transaction | Call your processorCall processor |
| D0031 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Issuer financial institution is not supported by a processor | Bank said no |
| D0039 | The customer’s bank declined the transaction. Nothing is wrong with your machine.No credit account | Bank said no |
| D0041 | The customer’s bank declined the transaction. Nothing is wrong with your machine.No credit account found for the CCN | Bank said no |
| D0042 | The customer’s bank declined the transaction. Nothing is wrong with your machine.No Further Withdrawals | Bank said no |
| D0043 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Stolen Card | Bank said no |
| D0050 | The transaction was approved. Nothing is wrong.Transaction is not approved | Nothing to fix |
| D0051 | The customer does not have enough money in their account.Insufficient funds | Bank said no |
| D0052 | The customer’s bank declined the transaction. Nothing is wrong with your machine.No checking account | Bank said no |
| D0053 | The customer’s bank declined the transaction. Nothing is wrong with your machine.No saving account | Bank said no |
| D0054 | The customer’s card is expired.Expire card | Bank said no |
| D0055 | The customer entered the wrong PIN (or too many times).Incorrect PIN | Bank said no |
| D0056 | The customer’s bank has no record of this card.No card record found | Bank said no |
| D0057 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Transaction not permitted (Card) | Bank said no |
| D0058 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Transaction not permitted (Terminal) | Bank said no |
| D0059 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Customer should contact his or her financial institution | Bank said no |
| D0060 | The customer reached their bank’s withdrawal limit.Allowable withdrawal limit is exceeded | Bank said no |
| D0061 | The customer reached their bank’s withdrawal limit.Exceeds withdrawal limit | Bank said no |
| D0065 | The customer reached their bank’s withdrawal limit.Exceeds withdrawal frequency limit | Bank said no |
| D0067 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Capture card at the terminal (requires card be picked up at ATM only). | Bank said no |
| D0075 | The customer entered the wrong PIN (or too many times).PIN attempts exceeded | Bank said no |
| D0078 | The customer’s bank declined the transaction. Nothing is wrong with your machine.No account | Bank said no |
| D0080 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Invalid date | Call your processorCheck settings · Call processor |
| D0081 | The ATM lost its connection to the processor (internet or phone line).Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). | Check connectionCheck line / internet · Call processor |
| D0082 | The phone-line connection to the processor dropped or failed.Cashback limit exceeded. | Check connectionCheck line / internet · Call processor |
| D0083 | The processor could not check the customer’s PIN.Can not verify PIN | Call your processorCheck settings · Call processor |
| D0084 | The customer’s bank or the card network is unavailable right now. Try again later.Processor not available; acquirer processor unable to send message | Call your processorCall processor |
| D0086 | The processor could not check the customer’s PIN.Can not verify PIN | Call your processorCheck settings · Call processor |
| D0090 | A message from the processor or the customer’s bank.Cutoff complete for terminal; cannot process prior days business | Call your processorCall processor |
| D0091 | The customer’s bank or the card network is unavailable right now. Try again later.Bank unavailable | Call your processorCheck settings · Call processor |
| D0092 | The customer’s bank or the card network is unavailable right now. Try again later.System unavailable | Call your processorCheck settings · Call processor |
| D0093 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Transaction serial number mismatch | Call your processorCheck settings · Call processor |
| D0094 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Record format mismatch | Call your processorCheck settings · Call processor |
| D0095 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Routing ID mismatch | Call your processorCall processor |
| D0096 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Terminal ID mismatch | Call your processorCheck settings · Call processor |
| D0097 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Response type mismatch (Reversal) | Call your processorCheck settings · Call processor |
| D0098 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Response type mismatch (Day close) | Call your processorCheck settings · Call processor |
| D0099 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Response type mismatch (Config) | Call your processorCheck settings · Call processor |
| D009A | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Response type mismatch (Transaction) | Call your processorCheck settings · Call processor |
| D009B | A message from the processor or the customer’s bank.STX error | Call your processorCheck settings · Call processor |
| D009C | A message from the processor or the customer’s bank.ETX error | Call your processorCheck settings · Call processor |
| D009D | A message from the processor or the customer’s bank.FS out (after Response code) | Call your processorCheck settings · Call processor |
| D009E | A message from the processor or the customer’s bank.FS out (after Retrieval reference number) | Call your processorCheck settings · Call processor |
| D009F | A message from the processor or the customer’s bank.FS out (after System trace audit number) | Call your processorCheck settings · Call processor |
| D00A0 | The customer’s bank declined the transaction. Nothing is wrong with your machine.FS out (after Account balance) | Bank said no |
| D00A1 | A message from the processor or the customer’s bank.FS out (after Available balance) | Call your processorCheck settings · Call processor |
| D00A2 | A message from the processor or the customer’s bank.FS out (after Surcharge amount) | Call your processorCheck settings · Call processor |
| D00A3 | A message from the processor or the customer’s bank.FS out (after Authorization response text) | Call your processorCheck settings · Call processor |
| D00A4 | A message from the processor or the customer’s bank.ETX wrong position | Call your processorCheck settings · Call processor |
| D00A5 | A message from the processor or the customer’s bank.FS out (after Total cash dispense amount) | Call your processorCheck settings · Call processor |
| D00A6 | A message from the processor or the customer’s bank.FS out (after Total noncash dispense amount) | Call your processorCheck settings · Call processor |
| D00A7 | A message from the processor or the customer’s bank.FS out (after Total surcharge amount) | Call your processorCheck settings · Call processor |
| D00A8 | A message from the processor or the customer’s bank.FS out (after Config surcharge amount) | Call your processorCheck settings · Call processor |
| D00A9 | A message from the processor or the customer’s bank.ETX out (Config) | Call your processorCheck settings · Call processor |
| D00B0 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Terminal ID missing | Call your processorCall processor |
| D00B1 | A message from the processor or the customer’s bank.Transaction Code missing | Call your processor |
| D00B2 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Working Key Indicator missing | Call your processor |
| D00B3 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Working Key missing | Call your processor |
| D00B4 | A message from the processor or the customer’s bank.Surcharge Amount Indicator missing | Call your processor |
| D00B5 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Sequence Number missing | Call your processor |
| D00B6 | A message from the processor or the customer’s bank.Response Code missing | Call your processor |
| D00B7 | A message from the processor or the customer’s bank.Authorization Number missing | Call your processor |
| D00B8 | A message from the processor or the customer’s bank.Transaction Date missing | Call your processor |
| D00B9 | A message from the processor or the customer’s bank.Transaction Time missing | Call your processor |
| D00C0 | The ATM lost its connection to the processor (internet or phone line).Settlement in host total response missing | Check connectionCheck line / internet |
| D0100 | The transaction was approved. Nothing is wrong.Transaction approved | Nothing to fix |
| D0101 | The customer’s card is expired.Expired Card | Bank said no |
| D0102 | A message from the processor or the customer’s bank.Unauthorized usage | Call your processor |
| D0103 | A message from the processor or the customer’s bank.PIN error | Call your processor |
| D0104 | The customer entered the wrong PIN (or too many times).Invalid PIN | Bank said no |
| D0105 | The customer’s bank or the card network is unavailable right now. Try again later.Bank unavailable | Call your processor |
| D0106 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Card not supported | Bank said no |
| D0107 | The customer does not have enough money in their account.Insufficient funds | Bank said no |
| D0108 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Ineligible transaction | Bank said no |
| D0109 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Ineligible account | Bank said no |
| D0110 | A message from the processor or the customer’s bank.Number of daily withdrawals exceeded | Call your processor |
| D0111 | A message from the processor or the customer’s bank.Cannot process transaction | Call your processorCheck settings |
| D0112 | A message from the processor or the customer’s bank.Amount too large | Call your processor |
| D0113 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Account closed | Bank said no |
| D0114 | The customer entered the wrong PIN (or too many times).PIN attempts exceeded | Bank said no |
| D0115 | The processor or bank had a system problem. Try again later.Database problem | Call your processor |
| D0116 | The customer reached their bank’s withdrawal limit.Withdrawal limit already reached | Bank said no |
| D0117 | The amount requested is not allowed (for example, not a multiple of the bills loaded).Invalid amount | Bank said no |
| D0118 | The customer’s bank declined the transaction. Nothing is wrong with your machine.External decline | Bank said no |
| D0119 | The processor or bank had a system problem. Try again later.System error | Call your processor |
| D0120 | A message from the processor or the customer’s bank.Contact card issuer | Call your processor |
| D0121 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Routing lookup problem | Call your processor |
| D0122 | A message from the processor or the customer’s bank.Message edit error | Call your processor |
| D0123 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Transaction not supported | Bank said no |
| D0124 | The customer does not have enough money in their account.Insufficient funds | Bank said no |
| D0125 | A message from the processor or the customer’s bank.Western Union sender data error | Call your processor |
| D0126 | A message from the processor or the customer’s bank.Western Union receiver data error | Call your processor |
| D0127 | A message from the processor or the customer’s bank.CRC error | Call your processorCall processor |
| D0128 | A message from the processor or the customer’s bank.Pre-pay transaction failed | Call your processor |
| D0129 | A message from the processor or the customer’s bank.Pre-pay transaction rejected | Call your processor |
| D0130 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Invalid mobile phone number | Call your processor |
| D0131 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Pre-pay account limit reached | Bank said no |
| D0132 | The customer’s bank or the card network is unavailable right now. Try again later.Pre-pay system unavailable | Call your processor |
| D0133 | A message from the processor or the customer’s bank.Response would exceed message size limit | Call your processor |
| D0134 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Necessary information missing to precess transaction | Call your processor |
| D0135 | The customer entered the wrong PIN (or too many times).Second Invalid PIN(second "Invalid PIN" try in a row and one try is left before deactivation) | Bank said no |
| D0300 | The modem (phone-line connection) is not working.Modem is not responding | Check connectionCheck line / internet |
| D0R44 | A message from the processor or the customer’s bank.Cardless, Record Not Found | Call your processor |
| D0R45 | A message from the processor or the customer’s bank.Cardless, Velocity Exceeded | Call your processor |
| D0R46 | The customer reached their bank’s withdrawal limit.Cardless, Exceeds Withdrawal Limit | Bank said no |
| D0R47 | A message from the processor or the customer’s bank.Cardless, Try Lesser Amount | Call your processor |
| D1000 | The ATM lost its connection to the processor (internet or phone line).No Connection. | Check connectionCheck line / internet |
| D1100 | The phone-line connection to the processor dropped or failed.Cannot receive ENQ from HOST | Check connectionCheck line / internet · Check settings |
| D1200 | The ATM lost its connection to the processor (internet or phone line).Transmission Error | Check connectionCheck line / internet |
| D1300 | The phone-line connection to the processor dropped or failed.Receiving NAK more than 3 times | Check connectionCheck line / internet |
| D1401 | The ATM lost its connection to the processor (internet or phone line).Disconnected – unknown reason | Check connectionCheck line / internet |
| D1402 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Remote Party rejected call | Check connectionCheck line / internet |
| D1403 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Local phone picked up | Check connectionCheck line / internet |
| D1404 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Forwarded | Check connectionCheck line / internet |
| D1405 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Unreachable | Check connectionCheck line / internet |
| D1406 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Congestion | Check connectionCheck line / internet |
| D1407 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Incompatible | Check connectionCheck line / internet |
| D1408 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Unknown Reason | Check connectionCheck line / internet |
| D1500 | The modem (phone-line connection) is not working.Modem connection timeout – host not responding | Check connectionCheck line / internet |
| D1601 | The ATM lost its connection to the processor (internet or phone line).Disconnected – Invalid Address | Check connectionCheck line / internet |
| D1602 | The customer’s bank or the card network is unavailable right now. Try again later.Disconnected – Unavailable | Call your processor |
| D1700 | The ATM lost its connection to the processor (internet or phone line).Com Error (call dropped after connection) | Check connectionCheck line / internet · Check settings |
| D1701 | The phone-line connection to the processor dropped or failed.Com Error (while receiving ENQ data from host) | Check connectionCheck line / internet · Check settings |
| D1702 | The ATM lost its connection to the processor (internet or phone line).Com Error (before sending data to host) | Check connectionCheck line / internet · Check settings |
| D1703 | The ATM lost its connection to the processor (internet or phone line).Com Error (while sending data to host) | Check connectionCheck line / internet · Check settings |
| D1704 | The phone-line connection to the processor dropped or failed.Com Error (while sending ACK/NAK data) | Check connectionCheck line / internet · Check settings |
| D1705 | The phone-line connection to the processor dropped or failed.Com Error (while receiving ACK/NAK data) | Check connectionCheck line / internet · Check settings |
| D1706 | The ATM lost its connection to the processor (internet or phone line).Com Error (while receiving data from host) | Check connectionCheck line / internet · Check settings |
| D1707 | The ATM lost its connection to the processor (internet or phone line).Com Error (while receiving mac result) | Check connectionCheck line / internet · Check settings |
| D170X | The modem (phone-line connection) is not working.Modem cannot support connection � excessive linenoise (usually D1704/06) | Check connectionCheck line / internet |
| D1800 | No dial tone. The phone line is not connected or not working.No Dial Tone | Check connectionCheck cable · Check settings |
| D1900 | A message from the processor or the customer’s bank.No Answer | Call your processorCheck settings |
| D2000 | The phone-line connection to the processor dropped or failed.Phone Line Busy | Check connectionCheck line / internet · Check settings |
| D2100 | The modem (phone-line connection) is not working.Modem timeout (30sec.) while initializing | Check connectionCheck line / internet · Check settings |
| D2200 | The ATM lost its connection to the processor (internet or phone line).Not receiving EOT from HOST | Check connectionCheck line / internet · Restart |
| D2300 | The phone-line connection to the processor dropped or failed.No response (Dialing time out to host) | Check connectionCheck line / internet · Check settings |
| D2500 | The ATM lost its connection to the processor (internet or phone line).Cannot connect to the host | Check connectionCheck cable · Check settings |
| D2501 | The ATM lost its connection to the processor (internet or phone line).Cannot connect to the host | Check connectionCheck line / internet |
| D2510 | The ATM lost its connection to the processor (internet or phone line).Communication error while receiving data | Check connectionCheck line / internet · Check settings |
| D2511new D251100 | The ATM lost its connection to the processor (internet or phone line).Communication error: the host did not respond | Check connectionCheck line / internet · Check settings |
| D251100old D2511 | The ATM lost its connection to the processor (internet or phone line).Communication error while sending | Check connectionCheck line / internet |
| D2512 | The ATM lost its connection to the processor (internet or phone line).Communication error while receiving data | Check connectionCheck line / internet · Check settings |
| D2513 | The ATM lost its connection to the processor (internet or phone line).Communication error while receiving data | Check connectionCheck line / internet · Check settings |
| D2514 | A message from the processor or the customer’s bank.D2516, This means that the ATM sent a message and received an unexpected or incorrect | Call your processorCheck settings · Call processor |
| D2515 | The ATM lost its connection to the processor (internet or phone line).Communication error while receiving data | Check connectionCheck line / internet · Check settings |
| D2516 | The ATM lost its connection to the processor (internet or phone line).Communication error while receiving data | Check connectionCheck line / internet · Check settings |
| D2600 | The secure (SSL) internet connection to the processor failed.SSL Certification Read Error | Call your processorCall processor |
| D2601 | The secure (SSL) internet connection to the processor failed.SSL Certification Verify Error | Call your processorCall processor |
| D2602 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, unable to get issuer certificate | Call your processor |
| D2603 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, unable to get certificate CRL | Call your processor |
| D2604 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, unable to decrypt certificate’s signature | Call your processor |
| D2605 | A message from the processor or the customer’s bank.X509_V_ERR, unable to decrypt CRL’s signature | Call your processor |
| D2606 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.X509_V_ERR, unable to decode issuer public key | Call your processor |
| D2607 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, certificate signature failure | Call your processor |
| D2608 | A message from the processor or the customer’s bank.X509_V_ERR, CRL signature failure | Call your processor |
| D2609 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, certificate is not yet valid | Call your processor |
| D2610 | The customer’s card is expired.X509_V_ERR, certificate has expired | Bank said no |
| D2611 | A message from the processor or the customer’s bank.X509_V_ERR, CRL is not yet valid | Call your processor |
| D2612 | The customer’s card is expired.X509_V_ERR, CRL has expired | Bank said no |
| D2613 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, format error in certificate’s notBefore field | Call your processor |
| D2614 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, format error in certificate’s notAfter field | Call your processor |
| D2615 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.X509_V_ERR, format error in CRL’s lastUpdate field | Call your processor |
| D2616 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.X509_V_ERR, format error in CRL’s nextUpdate field | Call your processor |
| D2617 | A message from the processor or the customer’s bank.X509_V_ERR, out of memory | Call your processor |
| D2618 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, self signed certificate | Call your processor |
| D2619 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, self signed certificate in certificate chain | Call your processor |
| D2620 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, unable to get local issuer certificate | Call your processor |
| D2621 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, unable to verify the first certificate | Call your processor |
| D2622 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, certificate chain too long | Call your processor |
| D2623 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, certificate revoked | Call your processor |
| D2624 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, invalid CA certificate | Call your processor |
| D2625 | A message from the processor or the customer’s bank.X509_V_ERR, path length constraint exceeded | Call your processor |
| D2626 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, unsupported certificate purpose | Call your processor |
| D2627 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, certificate not trusted | Call your processor |
| D2628 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, certificate rejected | Call your processor |
| D2629 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.X509_V_ERR, subject issuer mismatch | Call your processor |
| D2630 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.X509_V_ERR, authority and subject key identifier mismatch | Call your processor |
| D2631 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.X509_V_ERR, authority and issuer serial number mismatch | Call your processor |
| D2632 | The secure (SSL) internet connection to the processor failed.X509_V_ERR, key usage does not include certificate signing | Call your processor |
| D2650 | A message from the processor or the customer’s bank.X509_V_ERR, application verification failure | Call your processor |
| D2651 | The ATM lost its connection to the processor (internet or phone line).X509_V_ERR, hostname verification failure | Check connectionCheck line / internet |
| D3200 | The ATM lost its connection to the processor (internet or phone line).No response (Time out to Host) | Check connectionCheck line / internet · Check settings |
| D3201 | A message from the processor or the customer’s bank.Outbound call aborted | Call your processorCheck settings |
| D3202 | The modem (phone-line connection) is not working.Failure to connect (modem) | Check connectionCheck line / internet · Check settings |
| D3203 | The modem (phone-line connection) is not working.Failure to connect (modem) | Check connectionCheck line / internet |
| D3204 | The ATM lost its connection to the processor (internet or phone line).Invalid Host phone number | Check connectionCheck line / internet · Check settings |
| D3301 | The modem (phone-line connection) is not working.GenLink, Failed to open modem port | Check connectionCheck line / internet |
| D3302 | The modem (phone-line connection) is not working.GenLink, Failed to activate modem | Check connectionCheck line / internet |
| D3303 | A message from the processor or the customer’s bank.GenLink, Signal Quality is low | Call your processor |
| D3304 | A message from the processor or the customer’s bank.GenLink, Failed to open device port | Call your processor |
| D3305 | A message from the processor or the customer’s bank.GenLink, Failed to initialize device | Call your processor |
| D3306 | A message from the processor or the customer’s bank.GenLink, Failed to initialize all device | Call your processor |
| D3307 | A message from the processor or the customer’s bank.GenLink, Failed to authenticate | Call your processor |
| D3308 | The ATM lost its connection to the processor (internet or phone line).GenLink, Failed to connect to a gateway | Check connectionCheck line / internet |
| D3309 | The ATM lost its connection to the processor (internet or phone line).GenLink, No response (Time out) | Check connectionCheck line / internet |
| D3310 | A message from the processor or the customer’s bank.GenLink, Failed to do activation | Call your processor |
| D3600 | A message from the processor or the customer’s bank.An operation is pending. | Call your processor |
| D3601 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.The port handle is invalid. | Call your processor |
| D3602 | A message from the processor or the customer’s bank.The port is already open. | Call your processor |
| D3603 | A message from the processor or the customer’s bank.Caller’s buffer is too small. | Call your processor |
| D3604 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Wrong information specified. | Call your processor |
| D3605 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Cannot set port information. | Call your processor |
| D3606 | The ATM lost its connection to the processor (internet or phone line).The port is not connected. | Check connectionCheck line / internet |
| D3607 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.The event is invalid. | Call your processor |
| D3608 | A message from the processor or the customer’s bank.The device does not exist. | Call your processor |
| D3609 | A message from the processor or the customer’s bank.The device type does not exist. | Call your processor |
| D3610 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.The buffer is invalid. | Call your processor |
| D3611 | The customer’s bank or the card network is unavailable right now. Try again later.The route is not available. | Call your processor |
| D3612 | A message from the processor or the customer’s bank.The route is not allocated. | Call your processor |
| D3613 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Invalid compression specified. | Call your processor |
| D3614 | A message from the processor or the customer’s bank.Out of buffers. | Call your processor |
| D3615 | A message from the processor or the customer’s bank.The port was not found. | Call your processor |
| D3616 | A message from the processor or the customer’s bank.An asynchronous request is pending. | Call your processor |
| D3617 | The ATM lost its connection to the processor (internet or phone line).The port or device is already disconnecting. | Check connectionCheck line / internet |
| D3618 | A message from the processor or the customer’s bank.The port is not open. | Call your processor |
| D3619 | The ATM lost its connection to the processor (internet or phone line).The port is disconnected. | Check connectionCheck line / internet |
| D3620 | A message from the processor or the customer’s bank.There are no endpoints. | Call your processor |
| D3621 | A message from the processor or the customer’s bank.Cannot open the phone book file. | Call your processor |
| D3622 | A message from the processor or the customer’s bank.Cannot load the phone book file. | Call your processor |
| D3623 | A message from the processor or the customer’s bank.Cannot find the phone book entry. | Call your processor |
| D3624 | A message from the processor or the customer’s bank.Cannot write the phone book file. | Call your processor |
| D3625 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Invalid information found in the phone book. | Call your processor |
| D3626 | A message from the processor or the customer’s bank.Cannot load a string. | Call your processor |
| D3627 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Cannot find key. | Call your processor |
| D3628 | The ATM lost its connection to the processor (internet or phone line).The port was disconnected. | Check connectionCheck line / internet |
| D3629 | The ATM lost its connection to the processor (internet or phone line).The port was disconnected by the remote machine. | Check connectionCheck line / internet |
| D3630 | The ATM lost its connection to the processor (internet or phone line).The port was disconnected due to hardware failure. | Check connectionCheck line / internet |
| D3631 | The ATM lost its connection to the processor (internet or phone line).The port was disconnected by the user. | Check connectionCheck line / internet |
| D3632 | A message from the processor or the customer’s bank.The structure size is incorrect. | Call your processor |
| D3633 | The phone-line connection to the processor dropped or failed.The port is already in use or is not configured for Remote Access dialout. | Check connectionCheck line / internet |
| D3634 | The ATM lost its connection to the processor (internet or phone line).Cannot register your computer on the remote network. | Check connectionCheck line / internet |
| D3635 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| D3636 | A message from the processor or the customer’s bank.The wrong device is attached to the port. | Call your processor |
| D3637 | A message from the processor or the customer’s bank.The string could not be converted. | Call your processor |
| D3638 | A message from the processor or the customer’s bank.The request has timed out. | Call your processor |
| D3639 | A message from the processor or the customer’s bank.No asynchronous net available. | Call your processor |
| D3640 | A message from the processor or the customer’s bank.A NetBIOS error has occurred. | Call your processor |
| D3641 | A message from the processor or the customer’s bank.The server cannot allocate NetBIOS resources needed to support the client. | Call your processor |
| D3642 | The ATM lost its connection to the processor (internet or phone line).One of your NetBIOS names is already registered on the remote network. | Check connectionCheck line / internet |
| D3643 | The ATM lost its connection to the processor (internet or phone line).A network adapter at the server failed. | Check connectionCheck line / internet |
| D3644 | The ATM lost its connection to the processor (internet or phone line).You will not receive network message popups. | Check connectionCheck line / internet |
| D3645 | A message from the processor or the customer’s bank.Internal authentication error. | Call your processor |
| D3646 | The customer’s bank declined the transaction. Nothing is wrong with your machine.The account is not permitted to log on at this time of day. | Bank said no |
| D3647 | The customer’s bank declined the transaction. Nothing is wrong with your machine.The account is disabled. | Bank said no |
| D3648 | The customer’s card is expired.The password has expired. | Bank said no |
| D3649 | The customer’s bank declined the transaction. Nothing is wrong with your machine.The account does not have Remote Access permission. | Bank said no |
| D3650 | The ATM lost its connection to the processor (internet or phone line).The Remote Access server is not responding. | Check connectionCheck line / internet |
| D3651 | The modem (phone-line connection) is not working.Your modem (or other connecting device) has reported an error. | Check connectionCheck line / internet |
| D3652 | A message from the processor or the customer’s bank.Unrecognized response from the device. | Call your processor |
| D3653 | A message from the processor or the customer’s bank.A macro required by the device was not found in the device .INF file section. | Call your processor |
| D3654 | A message from the processor or the customer’s bank.A command or response in the device .INF file section refers to an undefined macro | Call your processor |
| D3655 | A message from the processor or the customer’s bank.The <message> macro was not found in the device .INF file section. | Call your processor |
| D3656 | A message from the processor or the customer’s bank.The <defaultoff> macro in the device .INF file section contains an undefined macro | Call your processor |
| D3657 | A message from the processor or the customer’s bank.The device .INF file could not be opened. | Call your processor |
| D3658 | A message from the processor or the customer’s bank.The device name in the device .INF or media .INI file is too long. | Call your processor |
| D3659 | A message from the processor or the customer’s bank.The media .INI file refers to an unknown device name. | Call your processor |
| D3660 | The ATM lost its connection to the processor (internet or phone line).The device .INF file contains no responses for the command. | Check connectionCheck line / internet |
| D3661 | A message from the processor or the customer’s bank.The device .INF file is missing a command. | Call your processor |
| D3662 | A message from the processor or the customer’s bank.Attempted to set a macro not listed in device .INF file section. | Call your processor |
| D3663 | A message from the processor or the customer’s bank.The media .INI file refers to an unknown device type. | Call your processor |
| D3664 | A message from the processor or the customer’s bank.Cannot allocate memory. | Call your processor |
| D3665 | A message from the processor or the customer’s bank.The port is not configured for Remote Access. | Call your processor |
| D3666 | The modem (phone-line connection) is not working.Your modem (or other connecting device) is not functioning. | Check connectionCheck line / internet |
| D3667 | A message from the processor or the customer’s bank.Cannot read the media .INI file. | Call your processor |
| D3668 | The ATM lost its connection to the processor (internet or phone line).The connection dropped. | Check connectionCheck line / internet |
| D3669 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.The usage parameter in the media .INI file is invalid. | Call your processor |
| D3670 | A message from the processor or the customer’s bank.Cannot read the section name from the media .INI file. | Call your processor |
| D3671 | A message from the processor or the customer’s bank.Cannot read the device type from the media .INI file. | Call your processor |
| D3672 | A message from the processor or the customer’s bank.Cannot read the device name from the media .INI file. | Call your processor |
| D3673 | A message from the processor or the customer’s bank.Cannot read the usage from the media .INI file. | Call your processor |
| D3674 | The ATM lost its connection to the processor (internet or phone line).Cannot read the maximum connection BPS rate from the media .INI file. | Check connectionCheck line / internet |
| D3675 | The phone-line connection to the processor dropped or failed.Cannot read the maximum carrier BPS rate from the media .INI file. | Check connectionCheck line / internet |
| D3676 | The phone-line connection to the processor dropped or failed.The line is busy. | Check connectionCheck line / internet |
| D3677 | The modem (phone-line connection) is not working.A person answered instead of a modem. | Check connectionCheck line / internet |
| D3678 | A message from the processor or the customer’s bank.There is no answer. | Call your processor |
| D3679 | The phone-line connection to the processor dropped or failed.Cannot detect carrier. | Check connectionCheck line / internet |
| D3680 | No dial tone. The phone line is not connected or not working.There is no dial tone. | Check connectionCheck line / internet |
| D3681 | A message from the processor or the customer’s bank.General error reported by device. | Call your processor |
| D3682 | A message from the processor or the customer’s bank.ERROR WRITING SECTIONNAME | Call your processor |
| D3683 | A message from the processor or the customer’s bank.ERROR WRITING DEVICETYPE | Call your processor |
| D3684 | A message from the processor or the customer’s bank.ERROR WRITING DEVICENAME | Call your processor |
| D3685 | The ATM lost its connection to the processor (internet or phone line).ERROR WRITING MAXCONNECTBPS | Check connectionCheck line / internet |
| D3686 | The phone-line connection to the processor dropped or failed.ERROR WRITING MAXCARRIERBPS | Check connectionCheck line / internet |
| D3687 | A message from the processor or the customer’s bank.ERROR WRITING USAGE | Call your processor |
| D3688 | A message from the processor or the customer’s bank.ERROR WRITING DEFAULTOFF | Call your processor |
| D3689 | A message from the processor or the customer’s bank.ERROR READING DEFAULTOFF | Call your processor |
| D3690 | A message from the processor or the customer’s bank.ERROR EMPTY INI FILE | Call your processor |
| D3691 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Access denied because username and/or password is invalid on the domain. | Bank said no |
| D3692 | A message from the processor or the customer’s bank.Hardware failure in port or attached device. | Call your processor |
| D3693 | A message from the processor or the customer’s bank.ERROR NOT BINARY MACRO | Call your processor |
| D3694 | A message from the processor or the customer’s bank.ERROR DCB NOT FOUND | Call your processor |
| D3695 | A message from the processor or the customer’s bank.ERROR STATE MACHINES NOT STARTED | Call your processor |
| D3696 | A message from the processor or the customer’s bank.ERROR STATE MACHINES ALREADY STARTED | Call your processor |
| D3697 | A message from the processor or the customer’s bank.ERROR PARTIAL RESPONSE LOOPING | Call your processor |
| D3698 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.A response keyname in the device .INF file is not in the expected format. | Call your processor |
| D3699 | A message from the processor or the customer’s bank.The device response caused buffer overflow. | Call your processor |
| D3700 | A message from the processor or the customer’s bank.The expanded command in the device .INF file is too long. | Call your processor |
| D3701 | The customer’s bank declined the transaction. Nothing is wrong with your machine.The device moved to a BPS rate not supported by the COM driver. | Bank said no |
| D3702 | A message from the processor or the customer’s bank.Device response received when none expected. | Call your processor |
| D3703 | A message from the processor or the customer’s bank.ERROR INTERACTIVE MODE | Call your processor |
| D3704 | The phone-line connection to the processor dropped or failed.ERROR BAD CALLBACK NUMBER | Check connectionCheck line / internet |
| D3705 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.ERROR INVALID AUTH STATE | Call your processor |
| D3706 | A message from the processor or the customer’s bank.ERROR WRITING INITBPS | Call your processor |
| D3707 | A message from the processor or the customer’s bank.X.25 diagnostic indication. | Call your processor |
| D3708 | The customer’s card is expired.The account has expired. | Bank said no |
| D3709 | A message from the processor or the customer’s bank.Error changing password on domain. | Call your processor |
| D3710 | The modem (phone-line connection) is not working.Serial overrun errors were detected while communicating with your modem. | Check connectionCheck line / internet |
| D3711 | A message from the processor or the customer’s bank.RasMan initialization failure. Check the event log. | Call your processor |
| D3712 | The phone-line connection to the processor dropped or failed.Biplex port is initializing. Wait a few seconds and redial. | Check connectionCheck line / internet |
| D3713 | The phone-line connection to the processor dropped or failed.No active ISDN lines are available. | Check connectionCheck line / internet |
| D3714 | A message from the processor or the customer’s bank.Not enough ISDN channels are available to make the call. | Call your processor |
| D3715 | The phone-line connection to the processor dropped or failed.Too many errors occurred because of poor phone line quality. | Check connectionCheck line / internet |
| D3716 | The ATM lost its connection to the processor (internet or phone line).The Remote Access IP configuration is unusable. | Check connectionCheck line / internet |
| D3717 | The ATM lost its connection to the processor (internet or phone line).No IP addresses are available in the static pool of Remote Access IP addresses. | Check connectionCheck line / internet |
| D3718 | The ATM lost its connection to the processor (internet or phone line).PPP timeout. | Check connectionCheck line / internet |
| D3719 | A message from the processor or the customer’s bank.PPP terminated by remote machine. | Call your processor |
| D3720 | A message from the processor or the customer’s bank.No PPP control protocols configured. | Call your processor |
| D3721 | The ATM lost its connection to the processor (internet or phone line).Remote PPP peer is not responding. | Check connectionCheck line / internet |
| D3722 | The phone-line connection to the processor dropped or failed.The PPP packet is invalid. | Check connectionCheck line / internet |
| D3723 | A message from the processor or the customer’s bank.The phone number, including prefix and suffix, is too long | Call your processor |
| D3724 | The phone-line connection to the processor dropped or failed.The IPX protocol cannot dial-out on the port because the computer is an IPX router. | Check connectionCheck line / internet |
| D3725 | The phone-line connection to the processor dropped or failed.The IPX protocol cannot dial-in on the port because the IPX router is not installed.. | Check connectionCheck line / internet |
| D3726 | The phone-line connection to the processor dropped or failed.The IPX protocol cannot be used for dial-out on more than one port at a time. | Check connectionCheck line / internet |
| D3727 | The ATM lost its connection to the processor (internet or phone line).Cannot access TCPCFG.DLL. | Check connectionCheck line / internet |
| D3728 | The ATM lost its connection to the processor (internet or phone line).Cannot find an IP adapter bound to Remote Access. | Check connectionCheck line / internet |
| D3729 | The ATM lost its connection to the processor (internet or phone line).SLIP cannot be used unless the IP protocol is installed. | Check connectionCheck line / internet |
| D3730 | A message from the processor or the customer’s bank.Computer registration is not complete. | Call your processor |
| D3731 | A message from the processor or the customer’s bank.The protocol is not configured. | Call your processor |
| D3732 | A message from the processor or the customer’s bank.The PPP negotiation is not converging. | Call your processor |
| D3733 | The customer’s bank or the card network is unavailable right now. Try again later.The PPP control protocol for this network protocol is not available on the server. | Call your processor |
| D3734 | A message from the processor or the customer’s bank.The PPP link control protocol terminated.. | Call your processor |
| D3735 | A message from the processor or the customer’s bank.The requested address was rejected by the server.. | Call your processor |
| D3736 | A message from the processor or the customer’s bank.The remote computer terminated the control protocol. | Call your processor |
| D3737 | The phone-line connection to the processor dropped or failed.Loopback detected.. | Check connectionCheck line / internet |
| D3738 | A message from the processor or the customer’s bank.The server did not assign an address. | Call your processor |
| D3739 | A message from the processor or the customer’s bank.The remote server cannot use the Windows NT encrypted password. | Call your processor |
| D3740 | A message from the processor or the customer’s bank.The TAPI devices configured for Remote Access failed to initialize or were not installed correctly. | Call your processor |
| D3741 | A message from the processor or the customer’s bank.The local computer does not support encryption. | Call your processor |
| D3742 | A message from the processor or the customer’s bank.The remote server does not support encryption. | Call your processor |
| D3743 | A message from the processor or the customer’s bank.The remote server requires encryption. | Call your processor |
| D3744 | A message from the processor or the customer’s bank.Cannot use the IPX net number assigned by the remote server. Check the event log. | Call your processor |
| D3752 | A message from the processor or the customer’s bank.A syntax error was encountered while processing a script. | Call your processor |
| DB004 | A message from the processor or the customer’s bank.Codes are incorrect | Call your processorCall processor |
| DB005 | The ATM lost its connection to the processor (internet or phone line).Cannot contact the B4U host | Check connectionCheck line / internet · Call processor |
| DB010 | A message from the processor or the customer’s bank.User canceled | Call your processorCall processor |
| DB011 | A message from the processor or the customer’s bank.Transaction error, your wallet will refund you the coins spent, if any | Call your processorCall processor |
| DB111 | A message from the processor or the customer’s bank.Reporting failure | Call your processorCall processor |
| DB400 | A message from the processor or the customer’s bank.Bad Request | Call your processorCall processor |
| DB401 | A message from the processor or the customer’s bank.Authentication Error | Call your processorCall processor |
| DB404 | A message from the processor or the customer’s bank.The requested resource does not exist. | Call your processorCall processor |
| DD001 | The customer’s bank declined the transaction. Nothing is wrong with your machine.DD, Transaction Declined | Bank said no |
| DD002 | A message from the processor or the customer’s bank.DD, URL Page not Found | Call your processorCheck settings |
| DD003 | The ATM lost its connection to the processor (internet or phone line).DD, Host error | Check connectionCheck line / internet · Call processor |
| DH002 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Mastercard Cash Pick-Up, Terminal ID not identified | Call your processorCall processor |
| DH004 | The customer’s card is expired.Mastercard Cash Pick-Up, Codes are incorrect or expired | Bank said no |
| DH005 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, can’t contact Cash Pick-Up | Call your processorCall processor |
| DH008 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Mastercard Cash Pick-Up, Ineligible Transaction | Bank said no |
| DH011 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, Cash Pick-Up Inconsistent Status | Call your processorCall processor |
| DH014 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, # of Attempts Exceeded | Call your processorCall processor |
| DH017 | The amount requested is not allowed (for example, not a multiple of the bills loaded).Mastercard Cash Pick-Up, Invalid amount | Bank said no |
| DH018 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Mastercard Cash Pick-Up, external decline | Bank said no |
| DH019 | The processor or bank had a system problem. Try again later.Mastercard Cash Pick-Up, system error. | Call your processorCall processor |
| DH111 | The customer’s bank declined the transaction. Nothing is wrong with your machine.Mastercard Cash Pick-Up, reversal declined | Bank said no |
| DH112 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, The transaction was already settled | Call your processorCall processor |
| DH204 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, No Order for Phone Number | Call your processorCall processor |
| DH217 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, Unable to dispense the amount. | Call your processorCall processor |
| DH400 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, Bad request | Call your processorCall processor |
| DH403 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Mastercard Cash Pick-Up, Invalid credentials | Call your processorCall processor |
| DH500 | A message from the processor or the customer’s bank.Mastercard Cash Pick-Up, Server error | Call your processorCall processor |
| DL001 | A message from the processor or the customer’s bank.Authentication Error | Call your processor |
| DL002 | A message from the processor or the customer’s bank.An argument is missing | Call your processor |
| DL003 | A message from the processor or the customer’s bank.Unable to parse argument | Call your processor |
| DL004 | The processor did not accept the ATM’s message. Usually a setting or key that does not match.Argument is invalid | Call your processor |
| DL005 | A message from the processor or the customer’s bank.Internal Server Error | Call your processor |
| DL006 | A message from the processor or the customer’s bank.Error processing request | Call your processor |
| DL007 | A message from the processor or the customer’s bank.Create order # by selecting ATM location in LibertyX mobile app. | Call your processor |
| DL008 | The customer’s bank declined the transaction. Nothing is wrong with your machine.The associated user account cannot make transactions at this time | Bank said no |
| DL009 | A message from the processor or the customer’s bank.User must complete previous transaction before starting a new one | Call your processor |
| DL010 | A message from the processor or the customer’s bank.Location not found | Call your processor |
| DL011 | A message from the processor or the customer’s bank.User has already made a transaction in the past 12 hours | Call your processor |
| DL012 | A message from the processor or the customer’s bank.Unable to locate the requested payment order | Call your processor |
| DL013 | A message from the processor or the customer’s bank.The payment has already been executed | Call your processor |
| DL014 | A message from the processor or the customer’s bank.The payment has been canceled | Call your processor |
| DL015 | The amount requested is not allowed (for example, not a multiple of the bills loaded).The payment amount is invalid | Bank said no |
| DL016 | A message from the processor or the customer’s bank.This transaction would exceed the user¡¯s daily rate limit | Call your processor |
| DL017 | A message from the processor or the customer’s bank.This login cannot sell bitcoin. | Call your processor |
| DL018 | The customer’s bank or the card network is unavailable right now. Try again later.Bitcoin purchases are temporarily unavailable while we refill our bitcoin wallet. | Call your processor |
| DL019 | The ATM lost its connection to the processor (internet or phone line).The payment amount is too low compared to the bitcoin network fees | Check connectionCheck line / internet |
| DL020 | The transaction was approved. Nothing is wrong.Authorize Payment not approved | Nothing to fix |
| DL021 | A message from the processor or the customer’s bank.User canceled | Call your processor |
| DL098 | A message from the processor or the customer’s bank.Unable to process transaction (LibertyX error) | Call your processor |
| E codes: Remote monitoring (RMS) and modem (8) | ||
| E0001 | The remote monitoring (RMS) connection or the modem failed.RMS port failure | Check connectionCheck line / internet · Check settings |
| E0002 | The remote monitoring (RMS) connection or the modem failed.RMS response time out | Check connectionCheck line / internet · Check settings |
| E0003 | The remote monitoring (RMS) connection or the modem failed.RMS modem failure | Check connectionCheck line / internet · Check settings |
| E0004 | The remote monitoring (RMS) connection or the modem failed.RMS no dial tone | Check connectionCheck line / internet · Check settings |
| E0005 | The remote monitoring (RMS) connection or the modem failed.RMS modem disconnect | Check connectionCheck line / internet · Check settings |
| E000X | The remote monitoring (RMS) connection or the modem failed.RMS port failure, response time out, modem failure, nodial tone. | Check connectionCheck line / internet |
| E0R01 | The remote monitoring (RMS) connection or the modem failed.Cardless, not match a valid BIN from the ReadyCash Bin | Check connectionCheck line / internet |
| E0R02 | The remote monitoring (RMS) connection or the modem failed.Cardless, invalid Mod 10 character the ATM response | Check connectionCheck line / internet |
| F codes: Settings (53) | ||
| F0001 | The number of bills was not entered after loading cash.Number of bills has not been entered | Fix it yourselfCheck settings |
| F0002 | The surcharge setting is missing.Parameter has not been set (Surcharge Owner) | Fix it yourselfCheck settings |
| F0003 | The surcharge setting is missing.Parameter has not been set (Surcharge Amount) | Fix it yourselfCheck settings |
| F0004 | A screen message or timer setting is missing.Parameter has not been set (Advertisement Refresh timer) | Fix it yourselfCheck settings |
| F0005 | A screen message or timer setting is missing.Parameter has not been set (Advertisement text) | Fix it yourselfCheck settings |
| F0006 | A cash limit setting is wrong or missing.Parameter has not been set (Dispense limit) | Fix it yourselfCheck settings |
| F0007 | The bill denomination setting is wrong.Parameter has not been set (Denomination) | Fix it yourselfCheck settings |
| F0008 | A cash limit setting is wrong or missing.Parameter has not been set (Fast Cash) | Fix it yourselfCheck settings |
| F0009 | A password or master key needs to be set.Master Key index invalid | Call your processorCheck settings |
| F000A | A password or master key needs to be set.Master Key is empty | Call your processorCheck settings |
| F000B | A host (processor) setting is missing.Host Phone number has not been entered | Call your processorCheck settings |
| F000C | A screen message or timer setting is missing.Error Retry timer has not been entered | Fix it yourselfCheck settings |
| F000D | A password or master key needs to be set.RMS Password has not been set | Call your processorCheck settings |
| F000E | A host (processor) setting is missing.RMS Phone Number has not been entered | Call your processorCheck settings |
| F000F | The Terminal ID is not entered.Terminal ID has not been entered | Call your processorCheck settings |
| F0010 | The Routing ID is not entered.Routing ID has not been entered | Call your processorCheck settings |
| F0011 | A password or master key needs to be set.Master Key Serial Number has not been entered | Call your processorCheck settings |
| F0012 | A screen message or timer setting is missing.Non-Cash item text has not been entered | Fix it yourselfCheck settings |
| F0013new F001314 | The main board’s memory failed. This needs a technician.NVRAM Failure | Call a technician |
| F001314old F0013 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| F0014 | The main board’s memory failed. This needs a technician.NVRAM Failure | Call a technician |
| F0015 | The machine’s serial number is not set.ATM Serial No. Empty | Call a technicianCheck settings |
| F0016 | A password or master key needs to be set.Default Master Password is not changed | Call your processor |
| F0017 | A setting is missing or entered wrong.Abnormal system clock | Fix it yourself |
| F0020 | A host (processor) setting is missing.Host IP Address has not been entered | Call your processorCheck settings |
| F0021 | A setting is missing or entered wrong.RMS IP or Port has not been entered | Fix it yourselfCheck settings |
| F0022 | A setting is missing or entered wrong.SSL Activation Code is not valid | Fix it yourself |
| F0025 | A host (processor) setting is missing.DCC Master Key is empty DCC Host Setup Menu, input DCC Master Key, input DCC Master Key | Call your processor |
| F0026 | A host (processor) setting is missing.DCC Host IP Address has not been entered Set DCC HOST IP address | Call your processor |
| F0030 | The keypad’s security passwords are still the factory defaults. Use the Key Management button to change them.Keypad (EPP) passwords still set to the default | Fix it yourself |
| F0031 | A password or master key needs to be set.PINPAD NPK not set Check EPP Device | Call your processor |
| F0032 | The keypad is in maintenance mode. Use the Key Management button to change the keypad mode.Keypad (EPP) set to maintenance mode | Fix it yourself |
| F0033 | A password or master key needs to be set.PINPAD TK checksum mismatching Check EPP Device | Call your processor |
| F0035 | A setting is missing or entered wrong.Donation ID has not been entered DD OP Menu, set Donation ID | Fix it yourself |
| F0041 | A host (processor) setting is missing.PAYTOO, Host IP Address has not been entered Set PAYTOO HOST IP address | Call your processor |
| F0042 | A setting is missing or entered wrong.PAYTOO, User name has not been entered Set PAYTOO User name | Fix it yourself |
| F0043 | A password or master key needs to be set.PAYTOO, User Password has not been entered Set PAYTOO User password | Call your processor |
| F0044 | A host (processor) setting is missing.PAYTOO, Host Port has not been entered Set PAYTOO HOST Port | Call your processor |
| F010A | A password or master key needs to be set.LibertyX Master Key is empty LibertyX, input Master Key | Call your processor |
| F010F | The Terminal ID is not entered.LibertyX Terminal ID has not been entered LibertyX, set Terminal Number | Call your processor |
| F0110 | The Routing ID is not entered.LibertyX Routing ID has not been entered LibertyX, set Routing ID | Call your processor |
| F0125 | A password or master key needs to be set.LibertyX Master Key is empty LibertyX, input Master Key | Call your processor |
| F0126 | A host (processor) setting is missing.LibertyX Host IP Address has not been entered LibertyX, Set HOST IP address | Call your processor |
| F0127 | A setting is missing or entered wrong.LibertyX Location ID has not been entered LibertyX, Set Location ID | Fix it yourself |
| F0128 | A password or master key needs to be set.LibertyX Username/Password has not been entered LibertyX, Set Username/Password | Call your processor |
| F0130 | A host (processor) setting is missing.GivePay Host IP Address has not been entered GivePay, Set HOST IP address | Call your processor |
| F0131 | The Terminal ID is not entered.GivePay Terminal ID has not been entered GivePay, Set Terminal ID | Call your processor |
| F0140 | A host (processor) setting is missing.LeadEx Host IP Address has not been entered LeadEx, Set HOST IP address | Call your processor |
| F0141 | A password or master key needs to be set.LeadEx Username/Password has not been entered LeadEx, Set Username/Password | Call your processor |
| F0143 | The Terminal ID is not entered.LeadEx Terminal ID has not been entered LeadEx, Set Terminal ID | Call your processor |
| F0150 | A host (processor) setting is missing.B4U Host IP Address has not been entered B4U, Set HOST IP address | Call your processor |
| F0151 | A setting is missing or entered wrong.B4U Merchant ID has not been entered B4U, Set Merchant ID | Fix it yourself |
| F0152 | A password or master key needs to be set.B4U Key has not been entered B4U, Set Key | Call your processor |
| G codes: GivePay (cashless) (4) | ||
| GP001 | GivePay (cashless) enrollment error. Check the Terminal ID and GivePay setup.GivePay Enrollment Error (Terminal ID) GivePay, Check Terminal ID or PSK | Call your processor |
| GP002 | GivePay (cashless) enrollment error. Check the Terminal ID and GivePay setup.GivePay Enrollment Error (Decrypt) GivePay, Check Terminal ID or PSK | Call your processor |
| GP003 | GivePay (cashless) enrollment error. Check the Terminal ID and GivePay setup.GivePay Enrollment Error (Token) GivePay, Check Terminal ID or PSK | Call your processor |
| GP005 | GivePay (cashless) enrollment error. Check the Terminal ID and GivePay setup.GivePay User Selection Timeout GivePay, User Selection Timeout | Call your processor |
| M codes: Card reader (7) | ||
| M0100 | The card reader’s lock or latch is not working.CARD READER: Lock sensor Error – Do not try to latch card Check CARD READER Lock sonsor | Call a technician |
| MDN01 | The card reader is not responding to the ATM.CARD READER Communication Error | Try yourself, then a techCheck cable |
| MDN09 | This card reader is not activated for this machine. Contact Genmega.Not Support this card reader Contact Genmega for activation | Call a technician |
| MDN21 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| MDN31 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| MDN91 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| MDNF1 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| P codes: Deposit (5) | ||
| P0001 | Deposit problem (deposit-taking machines only).Deposit Error | Call a technician |
| P0002 | Deposit problem (deposit-taking machines only).Deposit Timeout | Call a technician |
| P0003 | Deposit problem (deposit-taking machines only).Invalid Deposit | Call a technician |
| P0004 | Deposit problem (deposit-taking machines only).Deposit Cancelled | Call a technician |
| PG001 | This code is listed without a description in the manuals we checked.Listed without a description | Call a technician |
| S codes: Security certificates and service panel (11) | ||
| S001A | A security certificate check failed. The software or keys may need updating.Certificate chain A signatures failed to validate LibertyX, Check certification | Call a technician |
| S001B | A security certificate check failed. The software or keys may need updating.Certificate chain B signatures failed to validate LibertyX, Check certification | Call a technician |
| S001C | A security certificate check failed. The software or keys may need updating.Certificate chain C signatures failed to validate LibertyX, Check certification | Call a technician |
| S001M | A security certificate check failed. The software or keys may need updating.An unexpected value was received for authorize_nonce Error reported from LibertyX Server | Call a technician |
| S002A | A security certificate check failed. The software or keys may need updating.Certificate chain A did not lead to pinned root certificate A LibertyX, Check certification | Call a technician |
| S002B | A security certificate check failed. The software or keys may need updating.Certificate chain B did not lead to pinned root certificate B LibertyX, Check certification | Call a technician |
| S002C | A security certificate check failed. The software or keys may need updating.Certificate chain C did not lead to pinned root certificate C LibertyX, Check certification | Call a technician |
| S003A | A security certificate check failed. The software or keys may need updating.Signature A did not validate vs the message content LibertyX, Check certification | Call a technician |
| S003B | A security certificate check failed. The software or keys may need updating.Signature B did not validate vs the message content LibertyX, Check certification | Call a technician |
| S003C | A security certificate check failed. The software or keys may need updating.Signature C did not validate vs the message content LibertyX, Check certification | Call a technician |
| SDN01 | The service panel is not communicating.SPL Communication Error | Call a technician |
| W codes: Remote monitoring alerts (WebRMS) (6) | ||
| W0001 | An alert from the remote monitoring service (WebRMS).WebRMS failed to dial into the ATM | Fix it yourself |
| W0002 | An alert from the remote monitoring service (WebRMS).WebRMS low cash warning | Fix it yourself |
| W0003 | An alert from the remote monitoring service (WebRMS).WebRMS could not retrieve the local ATM time | Fix it yourself |
| W0004 | An alert from the remote monitoring service (WebRMS).The ATM time, as set in the Operator Function Menu, is incorrect | Fix it yourselfRestart · Check settings |
| W0005 | An alert from the remote monitoring service (WebRMS).WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. | Fix it yourselfCheck settings |
| W0006 | An alert from the remote monitoring service (WebRMS).WebRMS has failed to dial into the ATM consecutively for more than 3 days. | Fix it yourself |
No match. Check the code on the screen and try again.
The most common Genmega codes and what to do
Stay safe: turn the ATM off before reaching into the dispenser or printer. Never open the keypad (EPP): it holds the security keys.
| Code | Problem and what to do | Who fixes it |
|---|---|---|
| 20001 | No cassette detectedPull the cassette out and push it back in until it locks. Then reinitialize: press DEV INI on the screen, or turn the ATM off and on. | Fix it yourself |
| 20002 | Low cashLoad more cash, then check the cash level in the Settlement Menu so it matches what is in the cassette. See how to load an ATM. | Fix it yourself |
| 20003 | Reject bin fullRemove the bills from the reject bin, then run Cassette Total in the Settlement Menu. If it fills up fast, load crisper bills. | Fix it yourself |
| 20004 | Vault door openClose the vault door firmly. The door switch must be pressed all the way when the door is shut. If the code stays, the switch needs adjusting. | Fix it yourself |
| 20005 | Dispenser type mismatchGo to Device Setup, then CDU Setup, and make sure the settings match the dispenser in your ATM. | Fix it yourself |
| F0001 | Bill count not enteredOperator Menu, then Settlement Menu, then Add Cassette. Enter how many bills you loaded. The most common code right after loading cash. | Fix it yourself |
| 20013 | Out of receipt paperLoad a new roll. If the roll is full and the code stays, check that the paper presses down the small sensor on the feed ramp. | Fix it yourself |
| 20010 | Receipt paper jamOpen the green lever on the side of the printer, clear the paper scraps (no metal tools near the print head), close the lever and feed the paper again. | Fix it yourself |
| 20012 | Printer lever openClose the green lever on the side of the printer. Do not force it: a stuck cutter blade can stop it from closing. | Fix it yourself |
| 20014 | Print head overheatedLet the printer cool down and try again. If it keeps happening, the printer needs service. | Try yourself, then a tech |
| F0002 | Surcharge not setOperator Menu, then Customer Setup, then Surcharge. Set the surcharge owner and amount. More on ATM surcharge fees. | Fix it yourself |
| F000F | Terminal ID not enteredOperator Menu, then Host Setup, then Terminal Number. Your processor gives you this number. | Call your processor |
| D1800 | No dial tonePlug a regular phone into the line at the ATM and listen for a normal dial tone (no voicemail or stutter tone). Make sure no fax or card terminal shares the line. | Check connection |
| D1500 | Modem timed outCheck the phone line. If the line works, the modem may be faulty. | Check connection |
| D2511 | Host did not respondUsually the ATM cannot reach the internet. Plug the ATM’s network cable into a laptop to test it, and check the ATM’s TCP/IP settings. | Check connection |
| C0050 | Power failure during dispensePower went out while cash was being dispensed. Check the journal for that transaction to see how many bills went out before you balance or reload. | Try yourself, then a tech |
How to read a Genmega error code
Genmega ATMs (G1900, G2500, G2900, G3500, GT3000, Onyx and Onyx W) show 5-character codes. The first character tells you which part of the ATM has the problem: 2 everyday alerts (cash, cassette, door, paper), F settings (like the surcharge), A receipt printer, C cash dispenser, 9 or M card reader, D connection or the customer’s bank, E and W remote monitoring. Newer Genmega software adds S (security certificates) and GP (GivePay cashless) codes. An X inside a code stands for a sensor or cassette number.
Some dispenser codes (the C codes) mean slightly different things on different Genmega dispensers. If a fix does not work, check the manual for your exact model and software version.
Is it your machine or the customer’s bank?
Many D codes mean the customer’s bank said no, so nothing is wrong with your ATM: D0051 not enough money, D0055 wrong PIN, D0054 expired card, D0061 withdrawal limit reached. If the same bank code keeps showing for different customers, call your processor.
When to call a technician
- The same code comes back within an hour after you cleared it.
- A dispenser (C) code repeats after you cleared jams and cleaned the sensors.
- Grinding, a burning smell, or the dispenser will not run.
- Memory (NVRAM) errors or security certificate (S) codes.
- Anything involving the keypad (EPP) or security keys.
Codes and fixes are based on Genmega’s ATM Application Software Manual (2024, version V05.00.40 and later) and the Genmega G2500 Operator Manual. More on the machines in our Genmega ATM guide.
Frequently Asked Questions
What do Genmega ATM error codes mean?
An error code tells you which part of the ATM has a problem. The first character points to the part: 2 for everyday alerts like cash and paper, C for the cash dispenser, A for the receipt printer, D for the connection or the customer’s bank, and F for settings.
What does Genmega error F0001 mean?
F0001 means the number of bills was not entered after loading cash, so the ATM will not dispense. Go to the Operator Menu, then the Settlement Menu, then Add Cassette, and enter the number of bills you loaded.
What does Genmega error 20002 mean?
20002 means the ATM is low on cash. Load more cash and check the cash level in the Settlement Menu.
Is a D code a problem with my ATM?
Often not. Many D codes are the customer’s bank declining the transaction, such as insufficient funds (D0051), wrong PIN (D0055) or an expired card (D0054). Others point to the phone line or internet connection, which you can check yourself.
How do I clear a Genmega error code?
Fix the cause first, for example load cash, close the vault door or clear a paper jam. Then reinitialize the ATM by pressing DEV INI on the screen or turning it off and on. If the same code comes back within an hour, call a technician.
Are Genmega and Hyosung error codes the same?
No. Some codes look alike, but they can mean different things. Newer Hyosung ATMs use 7-character codes, while Genmega uses 5. Use the list for your brand: this page for Genmega, or our Hyosung ATM error codes page.
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